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Pune Area, India India

Head at Vodafone Shared Services India

Technology / Software / Internet

PMP certified Customer-focused business and IT professional having 20+ experiences in strategy, Program/Project Management. Managing a large team of professionals, spread over India and Globally. Proven abilities to plan and execute transformation solutions across industry domains. Experience in Service excellence, Ops Excellence and Automation Very good knowledge of ITSM, Service Management, Service Assurance, IT infrastructure, Service Desk Roll outs, Automation, Orchestrations, Business Process Performance Monitoring, Asset Management, CMDB, Executive Scoreboards and Dashboards. Specialties: • Managing Large Programs and Projects. • Service Delivery for Multi year Support Engagemen...