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Pakistan, SINDH Pakistan

(Contact Center WFM and KPI Specialist)

Technology / Software / Internet

Core competencies in Contact Centers, approx 9 years practical experience in leading sectors of Pakistan i.e. Telecommunication, BPO, and Software Industry for Contact Centers. - Sales Consultancy for AVAYA CC Solutions, WFMS and Optimizations Suite. - Sales Consultancy for Asterisk CC Solution (Digium-The industry 1st Open Source Telephony) - Codecs (Speex, LPC10, Linear, iLBC, GSM, G.729, G.726, G.723.1, G.722, G.711 ADPCM) - Protocols (SIP, IAX, H323, MGCP, SCCP), Traditional Telephony Interoprability, and PRI protocols - Advance Level command on CC WFM, Strategic and Tactical Planning, WFM process and roles - Advance level command on tools and technologies applicabale to the WFM proc...