Mark is an experienced management consultant, advising clients on complex customer and commercial transformations and performance improvement programmes.
Mark leads EY’s Customer practice across the energy and asset intensive sectors and during his career, he has advised and worked with a number of leading clients, including:
Aviva, Centrica, EDF Energy, Eon, ESB International, Irish Water, Northern Ireland Water, Private Equity Foundation, RWE npower, Scottish & Newcastle, Severn Trent Water, SSE, Tata Steel, Thames Water and Xerox
Specialties:
- Market and customer strategy
- Customer segmentation and value management
- Commercial strategy, pricing and margin improvement
- Sales effe...