AAM Abdul Hannan
Personal Information
Organization / Workplace
Bangladesh Bangladesh
Occupation
Team Leader
Industry
Telecom / Mobile
About
1.Disseminate information to the staff to ensure correct updates to the customers.
2 .Analyze the volume of calls, answered as well as abandoned calls on daily basis to ensure defined Service Levels are achieved and work towards reduction of repeat calls.
3.Monitor and evaluate the performance of team Agents and provide them with the feedback.
4.Resolve escalated customer issues that are not being solved by the inbound Agents.
5.Conduct monthly job related quiz for the inbound call centre agent, prepare monthly score cards and present it to the call centre management.
6.Audit call and system workflows and submit report to Manager CRM.
7.Suggest innovative ways to improve work proce...
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