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LEAD CONSULTANT / DIRECTOR/ VP/ CS HEAD with 17+ years of rich experience

Customer Service & Life Cycle Management | Contact Centre Operations | Business Process Re-engineering | Collection & Retentions | Data Analytics | Business Outsourcing Transitions | Quality Assurance | People Management | Profit Centre Operations/ Sales

In-depth expertise in the development of a successful customer service strategy and for the delivery of exceptional leadership and coaching in order to provide contineous process improvements, increased operational effectiveness and enhanced customer service.

Successful in developing and optimizing call center operations and total quality performance through prov...

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