ºÝºÝߣ

Kolkata Area, India India

Lead large team for Delivery & Operations of Service Desks, Helpdesk and BPO Inbound Voice, Chat and web Services. Open.

Technology / Software / Internet

Competency and Skills: • Experience in International and Domestic, Operations and Service Delivery in ITES industry. • Lead a large team to provide Single point ownership for Delivery & Operations of Service Desks and Helpdesk in the area of IT Infrastructure Delivery Management Services. • Maximum managed span of 143 employees. • Motivate team to achieve desired Quality and Delivery targets. • Strong customer orientation - drives customer service culture by coaching, mentoring and developing the team. Identify causes for non-achievement of SLAs, develop solutions and execute the same. • Professional ability to work in Team and challenging work environment. Efficient Time Management and ...