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Kolkata Area, India India

Sr. Delivery Manager at Tata Consultancy Services

Technology / Software / Internet

-Currently engaged as a Sr. Delivery Manager for a leading UK ERU Client -managing 14 teams with 350+ associates engaged in back office customer account management -Certified Lean Six Sigma Green Belt practitioner -Earlier engaged in providing Health & Safety Helpdesk support , MIS Reporting, Data Processing, Transcription, Digital Dictation Services to a UK based utility services provider. -Ensuring all SLAs & KPIs are met, all Quality parameters and compliance requirements are met. -Constantly striving for process improvements. Specialties: * Experience in end to end BPO Service implementation - from Transition/Migration, Pilot, BAU to Service Transfer/De-Transition. * Experience in...