ºÝºÝߣ

Bangladesh Bangladesh

Sr Analyst

Technology / Software / Internet

PROJECT SUPPORT & REPORTING: • Ensure weekly/monthly/quarterly management reporting about IT systems and applications performance as per SLA. • Actively participate in different projects for stakeholder’s requirement, communication about system and service availability. • Ensure end user training for new tool deployment. • Ensure proper execution of support workflow. SERVICE MANAGEMENT: • Lead the team to handle incident on IT systems and applications. • Regular follow-up and SLA reporting on AM (Application management) and IM(Infrastructure Management). • RCA analysis with the SME and provide recommendation. • Handle 2nd level customer complaints and request fulfillmen...