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Pakistan Pakistan

Sr.Manager Contact Center

Finance / Banking / Insurance

Leading their marketing, branding and customer services activities for Western Union, EDO, EA Sports. Configuring fundamental business development, current account management, forecasting and resource planning strategies. Esnruing SLA's are met for both centers. Working on documents and procedures to attract new business (SWOT analysis). Heading over 100 agents for offshore key accounts with the head office based in CA USA. Managing two centers in Lahore & Panama. Collaborating with the account advocates to maintain a consistent customer and product strategy in compliance. Defining plans for operations according to market conditions, client feedbacks, data availability and current produc...