Personal Information
Organization / Workplace
Johannesburg Area, South Africa South Africa
Occupation
Customer Management & Loyalty Specialist☼Customer-Driven Strategy☼Speaker☼Trainer☼Author
Industry
Consulting / Advisory
Website
About
You'd think that most companies would understand that taking care of customers is vital to success. They don't. In some cases they are spectacularly poor at it.
That's where I'd like to help. After almost 30 years of consulting and training in customer management, we know that the ROI of customer management is huge. We can and do help client companies to create or improve the culture, infrastructure, capability and architecture to become more customer driven. We can diagnose what's wrong using around 160 characteristics of customer-"drivenness," and then help a business to plan and implement a process to dramatically improve the way in which they manage customers for value.
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