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Hyderabad Area, India India

Manager Operations at C3i Support Service Pvt LTD

Technology / Software / Internet

- Offering over 10 years of experience in Service Delivery & Operations in an ITES Industry - Presently with C3I Support Services Pvt. Ltd., Hyderabad as Manager-Operations - Well versed in understanding client’s requirement and conducting system study, deciding milestones. - Skilled at: - Staffing related processes - Participate in Helpdesk Analyst Recruiting - Identify Staffing requirements based on forecasted Call Volume - Own People Management functions for all Staff managed (Performance Reviews, etc.) - Responsible for high morale of all Helpdesk staff (Analysts, Supervisor, etc.) - Forecasting process – Coordinate with Account Team to forecast call volume based on trends so far