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Italy Italy

IT Service Manager presso Atos International

Technology / Software / Internet

I am Responsible for technical delivery of services and represent the main customer’s interface and first escalation level for all Technical and Organizational issues with respects to service towers into SM’s SOW. • Agree and verify the level of services that customers require to support their business ; • Determine gaps in delivery to fulfill contract obligations; • Implement technology strategy, direction and architecture of service, support in selection of service deliverers and partnerships; • Implement Outsourcing Engagement’s operational policies, standards and rules; • Take over responsibilities for quality management for SM’s SOW towers, to include: – Service Level Agreement...