Alvin Colbert is the founder of AEC Management Consultants. Alvin is a dedicated professional with expertise in Business Management, Change Management, and Customer Service. In the past twenty years, he has focused on the Total Customer Experience within the utility and government service business space. Some typical projects include, creating Customer Advocate Teams, to allow organizations to proactively address customer needs; planning and hosting public forums to both educate customers, and to allow customer input on the front end of policy-making decisions; creating and implementing Key Customer Accounts programs, to address the special needs of large and/or specialized companies.
Al...