• Shouldering responsibility towards managing operations of the governance framework for multiple outsourcing / service vendors; driving innovative solutions that are mutually beneficial-enabling functional tower leads to deliver standardised/simplified processes in order to deliver value to the organisation
• Tracking progress as well as achievements of functional objectives in collaboration with Functional Line Managers, Outsourcing Partners and other relevant Stakeholders
• Conceptualizing & effectuating clear governance processes and escalation model in order to facilitate matters so that issues are addressed expediently and before there is a longer impact on the overall relati...