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Chennai Area, India India

Senior Program Manager at HCL Technologies (Infrastructure Services Division)

Technology / Software / Internet

Pragmatic IT Service Delivery Management professional with a well-earned reputation for strong work ethic, approachability and consistent commitment to team leadership and innovation. Currently designated as Senior Program Manager with HCL Technology LTD, Chennai, India, handling Merck Infrastructure. ITIL and Six Sigma Green Belt certified IT professional with comprehensive business / technical skill set and expertise in project management, customer service operation management, capability enhancement planning of the team, business process automation/management, process modelling / testing, process improvement, quality assurance, resource requirement analysis, workflow design, multi-vend...