Networking
• Understands the issues involved with administering and maintaining corporate infrastructure, including network connectivity, Internet access, email, etc.
• Understands the issues involved in administering and maintaining corporate WAN.
Help Desk Administration
• Helps answer all trouble calls/emails and enters work orders into our tracking software.
• Assists in administering and maintaining local and web-based versions of our tracking software.
• Interacts with internal clients to resolve basic help desk issues; communicates with internal clients in a professional manner maintaining confidentiality.
• Provides responses to internal clients in a timely manner.