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Ireland Ireland

Change & Customer Experience Advocate

Telecom / Mobile

I currently lead a strategic programme to implement Net Promoter Score in eircom, re-focusing the company on improving the customer experience as a means of retaining and capturing value. I am an experienced, entrepreneurial professional who thrives on inspiration, challenge and fulfillment. I'm focused on delivering business impact and value in roles I take on. I'm a firm believer that there is opportunity to create sustainable advantage through consistently excellent operational execution. Linking day to day operations with the brand promise is the role of customer experience. I want to work with people who are committed to walking the walk.