I have a combined 15 years experience in leadership, project management, business analysis, product development & customer services. My educational background includes Certified Scrum Master (CSM), Agile Certified Professional (ACP), Project Management Professional (PMP) certification, Lean Six Sigma Black Belt (LSSBB) certification, ITIL v3 Foundation certification, a Masters Certificate in Business Analysis (MCBA) and a Network Specialist diploma in Business Technology. I’ve worked at Macadamian, OpenText, Bell Canada and, Ixia in various departments such as Professional Services, ISP, IT, Outsourcing, Customer Support, Product Management and Marketing applying project management techni.