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Senior Manager, Operations Training

A dynamic professional with 8 years of profound experience in the realm of call centre management with proven abilities in establishing astute strategies and goals to meet efficiency levels, targets and quality assurance standards. Visionary manager with a “big picture” mentality. Well rounded consultative coaching based management style with extensive interviewing and hiring experience. I strongly believe that I am a passionate, pro-active, articulate, go-getter, with oodles of energy and enthusiasm.