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8 years 6 months of rich work experience in the field of IT Service Management.
Implemented BMC Remedy 7.1 and 5.1, performed configuration and customized it as per user needs.
Managed the ServiceNow solution design and provided innovative solutions to complex application design issues.
Migrated from BMC Remedy 5.1 to Service Now Application.
Strong knowledge of SDLC Methodologies such as Waterfall, Agile, Scrum etc.
Expert level knowledge in ServiceNow scripting and Web Technologies (XML, HTML, JAVAScript, AJAX, CSS, HTTP/S, etc.)
Delivered specialized training on ServiceNow.
Maintained ServiceNow CMDB and enhanced this application.
Liaised with the customers as the technical point of co...

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