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West Java Province, Indonesia Indonesia

Manager Digital Care and Community at PT. XL Axiata Tbk

Telecom / Mobile

Over 10 years extensive experience of working in TelCo Industry (vendor and operator) with various role starting from Commisioning engineer, Network Operation engineer, Core network specialist, Customer Experience specialist and managerial in customer service. My experience is end to end customer experience in telecommunication industry, from core technology until customer service. I also have experience in deliver customer experience in social media, build and lead customer care social media team until have more than 100K followers in twitter Outside of work you can find me spending lots of time with family and community around my house.