ºÝºÝߣ

Lahore, Pakistan Pakistan

EntrepreneurShip

Technology / Software / Internet

I am an experienced Business Process Outsourcing and Solutions Manager with expertise and background in center operational excellence, human resource management, workforce, data analytic's and command center management. I have handled multi-account and multi-platform supports - Chat and Voice through different lines of business (technical support, customer service, pre-sales, sales supports); also client-oriented program performance management involving contractual metrics namely Service Level, Quality, Manpower Productivity, Sales and Customer Satisfaction. "A motivated individual who likes to experiment with new things, new directions and consistently working at self improvement".