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Bengaluru Area, India India

Senior Executive - Contact Center Operations

Offering over 5 years of rich experience in introducing new process design & changes and leveraging existing knowledge base with internal resources to facilitate process excellence Energetic, Service-focused Strategist leveraging innate capabilities for driving resolutions to delivery challenges; frequently boosts team motivation and customer satisfaction to reach aggressive profit goals, while managing network of stakeholders Led strategic initiatives to drive process improvement and optimization opportunities at holistic levels with focus on overall delivery of service Partnered with various levels across the organization to develop/ commit resources, and produce standards & procedu...