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Egypt Egypt

Rooms Division Excutive at Serenity Makadi

Hospitality / Leisure

Supervise continuous 7 day/week, 24 hour front office operation, night audit and housekeeping operations and assigned staff, including hiring, training, evaluating performance and scheduling work. Monitor all front office financial operations, including group billing, verifying rates/discounts, daily sales reconciliation, petty cash and room inventory controls. Formulate budgets and prepare monthly revenue/expense forecasts. Maintain customer service/satisfaction standards; handle customer service issues; process refunds. Maintain and operate all computer equipment. Train Hotel Administration students in classes pertaining to Front Office Operations, Laboratories and H...