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Kuwait Kuwait

IVR/CC/CTI Technical Solution Expert/Architect |Open to discuss new Opportunity|

Telecom / Mobile

Diligent and competent professional with very good experience in IVR/CTI/CC solutions across Telecom, Banking, Oil, Airlines, Retails, Hospitals, ISP and Government’s sectors. Design and implement self-service and call-routing solutions for business requirements. Deliver on key system parameters to ensure optimal performance. Manage complex projects from conceptualization to design and implementation process while maintaining the highest standards of quality. Stay abreast with current/emerging technologies. Proactive leader with excellent problem solving, decision making, numerical and analytic skills. AREAS OF PROFICIENCY • Project and Design • Resolve Escalations • Technology Roa