Experience with cloud-based business applications, with a focus these days on NetSuite and Infor. I write blogs on each of those, with a focus on tips for effective training, increasing user adoption, streamlining change management and overall making the user experience more simply and burden-free.
I work at WalkMe, which provides a cloud-based platform designed to help professionals – customer service managers, user experience managers, training professionals, SaaS providers and sales managers – guide and engage prospects, customers, employees and partners through any online experience.