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Emotional Design (Duncan Thomas, Pomegranate)
Emotional Design (Duncan Thomas, Pomegranate)
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Emotion in Online Reviews (Laila Sternberg, TomTom, and Riccardo Osti, Wonderflow)
Emotion in Online Reviews (Laila Sternberg, TomTom, and Riccardo Osti, Wonderflow)
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The Benefits of Explicit/Implicit Hyper-Personalization (Rafal Ohme, Digital Emotions)
The Benefits of Explicit/Implicit Hyper-Personalization (Rafal Ohme, Digital Emotions)
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Emotions Drive Behavior (David Johnson, Decooda)
Emotions Drive Behavior (David Johnson, Decooda)
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Emotion Engineering: Root-Cause Analysis for Customer Satisfaction (Dan Somers, Warwick Analytics)
Emotion Engineering: Root-Cause Analysis for Customer Satisfaction (Dan Somers, Warwick Analytics)
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How Emotional Insights Shape Strategy for Marketing Communications and Reputation Management (Karen Williams, Tribe Communications)
How Emotional Insights Shape Strategy for Marketing Communications and Reputation Management (Karen Williams, Tribe Communications)
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