I'm an independent (customer) experience professional. I design, I research, I strategise, I'm all about people first, about solving complex problems, considering product and service experiences in ecosystems.
I have over 15 years in the UX/CX industry with a further 12 years designing user interfaces on various platforms in the design and development space.
My projects focus on a holistic experience, beyond the digital, using inclusive solutions (for all) by the application of empathic research, agileUX, LeanUX, design thinking and a toolbox of UX techniques for an improved experience.
My current passion is in exploring the neuroscience, psychology and change management behind the w...