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Liverpool, United Kingdom United Kingdom

Diary Manager AgeUK Hearing Aids

Medical / Health Care / Pharmaceuticals

I am 52 Years old. I have worked in the Communications and Contact Centre industry since 1997. My career started working for BT as an emergency operator and from there after promotion to supervisor. I have worked my way through the ranks to Team Leader and onto Team Manager. I have lead teams of upto 20 people for BT and then Hero tsc which is an out-sourced company for Vodafone. My role of Team Manager I had responsibility to lead and monitor my team, giving 1 -2 -1 support and advice, providing guidance for their individual development and training, also supporting customer care, customer focus as well as guidance with device diagnostics and call handling skills. I built up an excellent...