CRM Consultant with 7+ years of industry experience working under large engagements & implementations as Business analyst, Solution architect, Techno-Functional Consultant, Functional Consultant, & Quality Lead.
Worked on various industry sectors like High Tech, Oil & Gas and Telecom as Business process expert understanding business, business processes and business requirements on different platforms like e-Commerce, Mobility & web-based small applications.
Worked on 2 end to end implementation projects, CRM 7.02 upgrade project, OS migration project from UNIX to Linux, multiple support & maintenance projects in CRM-ISU, e-Commerce, CRM IC & BCM for SONY-China, British Gas-UK, SCE-USA, SA...