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Makati Philippines

Businessman

Technology / Software / Internet

An advocate of customer service excellence, that is what I like to call myself. I have worked with the biggest BPO and e-Commerce companies and experienced the most challenging customer service scenarios. Firefighting is one my key strengths, turning worst situations into opportunities. It has led me to constantly conceptualize innovative customer service strategies by attending seminars, do online research and follow great influencers in the industry. I have worked with start-up e-Commerce companies to which I created and implemented standard operating procedures for support departments. I led and build customer-centric teams; inspiring a shared, enthusiastic commitment to excellen...