Specialties: ServiceNow, ITIL, Enagement Management, Requirements Analysis, Business Value, Product Management, Software Asset Management, Software License Management, Service Delivery, Project Management (PMP), Consulting, Enterprise Architecture, IT Service Strategy, Service Portfolio, Business Relationship Manager, CRM, Change Management, Software Lifecyle Management, Agile, Business Process Engineering, Process Automation, Workflow, Analytics, Performance Measures, Visualization, Document Management, Systems Architecture / Inegrations, Enterprise Help Desk, Service Catalog, HRIS, Software Testing, Contract Management, Compliance, Governance, Procurement, Geographic Information Syst...