Experienced management consultant and business analyst. Have worked with large multinational organizations both in the US and Europe across different industry sectors to improve outsourcing strategy, drive performance improvement and cost reduction throughout the customer support channel and client/supplier operations chain. Have directed benchmarking & research studies across industry in relation to service operations. Founder and Managing Director of Envisage Enterprises Ltd., Co-Founder and Director of Envisage High Performance Consulting.
COPC® Certified Auditor CSP and VMO, Masters Degree in Business (MBS) and a BA Hons. in German and Italian, Fellow of the Institute of Consulti...