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Saudi Arabia Saudi Arabia

Senior Vice President, Head of Business Process Management (BPM) Centre of Excellence

Finance / Banking / Insurance

+14 years experience in banking and management consulting Challenging different organizational management practices for the benefits of the customers Advocating upon designing the organization around the successful customer outcome Removing the silos and hierarchies barriers Hiring characters and building skills and expertise for champions around the organization Leading by example based on inspiring, transparency, integrity and mutual trust Promoting strategic alignment Designing and implementing business process management (BPM) and customer experience (CX) frameworks Specialties: Strategic and Operational Management, Customer Experience Design and Satisfaction, Business Process Ma...