I am an experienced and passionate client orientated individual, in possession of a broad skill set garnered from the customer service and commercial heritage sectors. I am also a respected and capable social media specialist, equipped with excellent communication, organisational and analytical skills. I have a proven ability to assist in the organisation of various projects on behalf of local, national and multinational organisations as well as experience leading a team of Social Media support agents in a busy contact center for the worlds leading online genealogical research company.