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São Paulo Area, Brazil Brazil

Gerente de Serviços

Human Resources / Recruitment

Fluent with 4 years experience as team leader in Canada GCPN numerical portability, Vas, coordination of HelpDesk Redefinition of it Management processes based on best practices (ITIL, COBIT). Identification of GAPs and improvements in management processes. Structuring of the project area and support of a large client of the retail industry. Process mapping, drawing a new demands and delivery model projects, implementation of a pilot with this new stream, skills mapping, training plan. Skills in analyzing customers’ requirements and developing technical proposals in infrastructure outsourcing and virtualization projects. • Technical leadership in IT projects, defining the technical di