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Ghana Ghana

Customer Satisfaction Team Lead (Strategic Quality_CEM)

Telecom / Mobile

As a self - motivated and proactive Customer Satisfaction Team lead in the IT/Telecommunication sector, In depth experience of analyzing and interpreting performance and customer service data. Experience in employing customer and front line staff feedback to develop continuous improvement plans. Proven track record of ensuring customer satisfaction through various interactions (Touch Points) to meet business and customer expectation and Value. Analyzing source data, troubleshoot and use teams to implement and resolve network problems. Putting in place process and procedures to ensure effective communications and escalations to improve service quality.