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My 15+ years experience in customer service field and customer support functionalities in the telecommunication industry have made the journey of business extremely fruitful and it kept opening the door for new challenges and horizons to work in a very competitive market where customer service and customer experience became on the edge of the competition.


My Main areas of expertise are :

	Customer Service Management, highly skilled in managing call centers
	Managing After Sale Services, Help Desk / Back Office .
	Professional in developing Customer Service systems and technologies (CRM, IVR, Calls’ Routing Solutions,Outbound System, Calls’ Recording System, Social Media Systems, kno...

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