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New Zealand New Zealand

Director | Senior Service Designer

Design

I help people and organisations solve problems and seize opportunities. I'm empathic, optimistic, experimental, inquisitive, passionate, creative and collaborative. I use design-based methods, tools and techniques to create strategies, products, systems, services and experiences that delight people and deliver results. I have nine years experience leading innovation in a wide range of contexts in both public and private sectors. Specialties: User/customer research (ethnography) Project management Problem definition Concept generation Prototyping Collaborative working Storytelling and visual thinking Change management Workshop facilitation