* Senior management professional with 16+ years of experience in managing IT, eBusiness and Customer Support teams
* Seasoned professional with exposure to multi-national, multi-cultural & complex business environment
* Promoter of staff professional development through end to end talent management
* Strong background in Operations, Resource management and Workload balancing
* Experienced in Customer, Partner and Vendor management
* Practitioner of Customer Advocacy, Cross Function Collaboration and Stakeholder Intimacy
* Certified in ITIL, PMP, Lean IT and Oracle CRM
At BMC Software managed India support operations comprising of geo specific support teams for various BMC produ...