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London, United Kingdom United Kingdom

Service Design and Transition Manager (Consultant) at Arqiva

Telecom / Mobile

An IT Service Manager with several years of commercial experience concentrating primarily on service management for large IT infrastructure banking systems and telecommunications . Key skills and expertise include Service Desgin and Transition, Incident and Problem Management , Change Management , SLA Management, Stakeholder and Vendor Management, Project Management (Prince2). Has gained essential technical understanding of IBM servers, Windows servers , Linux and MAC operating systems, network technologies, Database technologies, Customer Relation Management (CRM) Systems, Desktop support and Service Desk Management. A successful team player and a manager of people who quickly establish...