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Chennai Area, India India

Lead Consultant - Service Management CoE at Tata Consultancy Services

Technology / Software / Internet

Profound consulting skills in IT Governance and Strategy, Service Management Office, Service Integration, Process Tools Integration. Performed extensive assignments in requirements gathering and gap analysis, due diligence, setting up guidelines and processes, process transition, building governance framework, setting up CSI framework aligned to Best Practices like ITIL, COBIT, CMMI, ISO 20K standards. Strong experience in Customer Interfacing and relationship roles. Key responsibilities include:  As part of SM Solutioning activities, responsible for Proposal writing, Solution presentations, process consultancy, assessing and defining the Target Operating Model with prospected clients .