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Over 10 years of experience in telecom supporting IT implementation projects for one of the world's largest financial institution. A detail oriented, and innovative individual who has an excellent sense of teamwork to get results by instilling commitment, trust, and relentless focus on serving the customer. As a Service Delivery Consultant, I have succeeded by guiding, leading and teaching others, and work well with cross-functional teams.  Experience in:
 
•	Vendor Management
•	Project management
•	Escalation management & root cause analysis
•	MPLS, VOIP, PRI, TOLL-FREE/ IP FLEX, POTS LINES, CF/RCF, INTERNET/DSL, FIOS, OPTICAL, SIP, PORTING 
•	Fluent in two languages – Tagalog & English

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