Eight years experience in quality management. I have participated in certification process for compulsory NBR 7480. I acted as "Key User" in the implementation of QM (Quality Manager SAP) model. Coordinating inspection team. Coordinating Quality Control Circles (QCCs), tranning the groups and making seminars and workshops. Implementing 5S program, and KPI's (Keys Performance Indicators. Organizating integrated internal/external auditing.