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Orange County, California Area United States

Solution Architect at Magnet 360

Entertainment / Sports

As an industry and solution thought-leader in Cloud Architecture, I focus on solutions for Multi-Cloud Businesses and Platform as a Service. Agility, Speed, and Innovation are key elements to the solutions I have provided to business teams. By promoting business and IT alignment with strategic goals for success, I provide clear business outcomes with defined financial benefits. Implementing Salesforce.com’s Sales Cloud, Service Cloud and Database.com at DIRECTV in a multi org environment has provided measurable improvement in business processes. I drove the Commercial Retention Group implementation of Service Cloud and delivered a reduction of 23 seconds in AHT. Utilizing the Sale...