Experience across financial industries (banking and consumer credit) and different functional area (Multichannel, Organization and Processes, Compliance)
Implemented the following projects as Consultant:
- Consumer credit industry: developing a multi-product self-care to integrate information and to make the Client self-sufficient on direct channels
- Retail Banking – organization and processes: updating Risk and Retail internal legislation
- Retail Banking – direct channels strategy: feasibility study and implementation plan for the development of a new “direct bank"
- Retail Banking - channels management: developing a new operating model for selling products and services through d