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If you’re a CIO, or IT Executive, or responsible for providing your customers with an exceptional customer experience, then it’s likely you’re concerned about the increasing need to protect your brand reputation and innovate to deliver a leading customer experience.

For many organisations today, they are challenged by the huge shift of business services to the mobile platform and the impact that it’s having on the need for delivering new applications at such a rapid pace, whilst still maintaining quality and performance of these new services.

In this application economy, you need an agile operations team, which can turn customer feedback into innovative services and optimise servic

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