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I have 20+ years progressive experience leading operations, customer care, and sales organizations. My experience includes execution of business strategies in start-up, high growth, turn-around, and established high volume, contact center environments. 

I have a strong passion for customer service. I am focused on operational excellence and continual quality improvement to increase customer satisfaction and internal efficiency. I have significant experience working with cross-functional teams and personnel at varying levels within organizations to improve service levels, revenues, and profitability.

Specialties:

* Process Innovation/ Improvement/ Management for High Volume Organizatio...

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