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Partnering with customer experience and HR leaders to earn more love and more loyalty from their customers and employees. Passionate believer in the connection between organizational culture, customer experience and business results. 

Bringing 5 years of organizational research and 7 years of customer loyalty and satisfaction research to client services, and sales and marketing roles at PeopleMetrics.  

Supporting B2B and B2C clients in their customer experience transformation journeys through VoC software, analytics and consulting.  

Specialties: Voice of the Customer (VoC), Voice of the Employee (VoE), Customer Experience Consulting, Employee Engagement, Business Development, Managem...

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