Personal Information
Organization / Workplace
Greater Denver Area United States
Occupation
Contact Center Account Manager at Avaya
Industry
Technology / Software / Internet
About
Sales executive with 15+ years experience of Contact Center sales and account management. Consistent over achievement of sales goals while earning significant customer loyalty.
Effective consultative selling skills that have helped open new markets, rapidly expand revenue, and generate new strategic opportunities.
Avaya APSS and APDS Certified for Contact Center
Demonstrated solution selling skills in the following areas:
Omni Channel-email, chat, SMS, and Mobile
ACD-Automatic Call Distribution
IVR-Interactive Voice Response
Speech Recognition
Workforce Optimization
Workforce Management
Quality Monitoring
PCI
Speech Analytics
Social Media
Cloud Contact Center
Hosted Contact Center
I...
Contact Details